SIXSIGMA INSTITUTE™

What is Quality?

Different individuals and organizations have given different definitions for Quality. Let’s study some of those definitions:

  • Deming: "Quality is defined from the customer’s point of view as anything that enhances their satisfaction".

  • Juran: "Fitness for use. Those product features which meet the needs of customers and thereby provide product satisfaction. Freedom from deficiencies".

  • ASQC: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs".

  • COPC: "Quality is defined as knowledge of agents that would enable them to provide accurate and consistent solution to the customer at the very first attempt".

  • ISO: "Degree to which a set of inherent characteristics, of a product or service, fulfill requirements".


Simply stated, quality comes from meeting customer expectations. This occurs as a result of four activities:

  • Understanding customer requirements.
  • Designing products and services that satisfy those requirements.
  • Developing processes that are capable of producing those products and services.
  • Controlling and managing those processes so they consistently deliver to their capabilities.



Your Six Sigma Training
Table of Contents


What is Six Sigma?
What is Quality?
What is the Hidden Factory?
Six Sigma Process Excellence Disciplines
History of Six Sigma
How does Six Sigma work?
What is Sigma and Why is it Six Sigma?
What is the Focus of Six Sigma?
How does Six Sigma DMAIC Process work?
Six Sigma Roles and Responsibilities
Six Sigma vs Business Process Reengineering
What is Statistics?
What is Descriptive Statistics?
What is Inferential Statistics?
Accuracy vs Precision

Six Sigma DMAIC Process - Introduction to Define Phase
Six Sigma DMAIC Process - Introduction to Measure Phase
Six Sigma DMAIC Process - Introduction to Analyze Phase
Six Sigma DMAIC Process - Introduction to Improve Phase
Six Sigma DMAIC Process - Introduction to Control Phase
Six Sigma DMAIC Process - A Real World Example

DMAIC Define - Capturing Voice of Customer (VOC)
DMAIC Define - KANO Analysis
DMAIC Define - CTQ Drilldown Tree
DMAIC Define - Six Sigma Project Charter
DMAIC Define - Change Acceleration Process (CAP)
DMAIC Define - Process Mapping / SIPOC
DMAIC Define - Process Mapping / Flow Charting
DMAIC Measure - Identify Possible Project Y's
DMAIC Measure - Types of Data
DMAIC Measure - Variation / Discrete vs Continuous Thinking
DMAIC Measure - Data Collection Strategy - Sampling
DMAIC Measure - Measurement System
DMAIC Measure - Process Capability

DMAIC Analyze - As Is Process Map
DMAIC Analyze - Data Door Analysis
DMAIC Analyze - Control Impact Matrix
DMAIC Analyze - Why Analysis
DMAIC Analyze - Hypothesis Testing
DMAIC Analyze - Analysis Examples

DMAIC Improve - Solution Parameter
DMAIC Improve - Generate Possible Solution
DMAIC Improve - Screen Against Musts and Wants
DMAIC Improve - Conduct Cost-Benefit Analysis
DMAIC Improve - Failure Mode Effect Analysis (FMEA)
DMAIC Improve - Pilot Solution Implementation
DMAIC Improve - Validate Measurement System
DMAIC Improve - New Process Capability / Mapping

DMAIC Control - Statistical Process Control
DMAIC Control - What is a Process Control?
DMAIC Control - What are Control Charts?
DMAIC Control - SPC - Out of Control
DMAIC Control - Leading Indicator vs Lagging Indicator
DMAIC Control - Control Chart Selection
DMAIC Control - Risk Assessment and Mistake proofing - Poka Yoke
DMAIC Control - Control and Implementation Plans
DMAIC Control - Review and Sign-off

Register Six Sigma Certification >>


We guarantee that Your Free Online Training will make you pass Your Six Sigma Certification Exam!




Register Six Sigma Certification >>




YOUR SIX SIGMA REVEALED 2ND EDITION IS NOW READY.
CLICK BOOK COVER FOR FREE DOWNLOAD...


Your Six Sigma Training Program prepared by our consortium of renowned Business and People Leaders, Six Sigma Coaches, Mentors, Experts and Authorities from all major Industries are available to all visitors of International Six Sigma Institute™’s web site. Your Online Six Sigma Training Materials are accessible under Your Free Six Sigma Book and Your Free Premium Six Sigma Training items from the top menu.

Although this Online Six Sigma Training Program is the copyrighted intellectual property of International Six Sigma Institute™, we wanted to make these materials freely accessible for everybody. We believe that only by sharing our expertise we can best serve for Six Sigma Professionals and for the further development of Six Sigma Domain.

Your Six Sigma Certification examination comprises multiple-choice Test Questions. Reading your Online Six Sigma Training Program will be very helpful for Six Sigma Professionals like you to acquire the knowhow to pass your Six Sigma Certification Examination and to get your Six Sigma Certification.

We guarantee that Your Free of Charge Premium Online Training will make you pass Your Six Sigma Certification Exam!

Send Me My Free Six Sigma Book!