Six Sigma DMAIC Process - Define Phase - CTQ Drilldown Tree
CTQ (Critical to Quality) drilldown tree is a tool that can be used to effectively convert customer’s needs and requirements to measurable product/service characteristics, to establish linkage between Project “Y” & Business “Y” and to bound the project or to make the project manageable.
Below is an example of CTQ Drilldown Tree and their associated measurements for two different processes:
Six Sigma - CTQ (Critical to Quality) Drilldown Tree for Data Entry Application
Six Sigma - CTQ (Critical to Quality) Drilldown Tree for Pizza Delivery Process