Six Sigma DMAIC Process - Analyze Phase - Why Analysis

Why Analysis is explained through the below example:
  • Why does the Home finance loan application process take more than 10 working days to arrive at the decision of “Credit Worthy”? Because many application received especially by Post have fields that are either not clear or left blank.
  • Why do we have applications that have blank fields? Because the customer did not fill out the details.
  • Why did the customer not fill the details? Because they were not clear.
  • Why were they not clear? Because the direction was not clear.
  • Why were the direction not clear? Because many of the customers never read them.
  • Why did they not read them? Because the print was too small.

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