Six Sigma DMAIC Process - Define Phase - Process Mapping / SIPOC

SIPOC is an acronym of Suppliers, Inputs, Processes, Outputs and Customer. SIPOC as a tool displays a cross-functional set of activities in a single and simple diagram which helps us identify process inputs (Xs) and outputs (Ys), identify process owner, customers & suppliers and identify & establish boundaries for the process. The five key elements of SIPOC are:
  • Supplier – Whoever provides the input to your process
  • Input – The product or data that a process does something to or with to deliver the required output
  • Process – The activities you must perform to satisfy your customer’s requirements and deliver the output
  • Output – The product or data that results from the successful operation of a process
  • Customer – Whoever receives the output of your process

Six Sigma SIPOC (Supplier, Input, Process, Output and Customer) Example

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