Six Sigma DMAIC Process - Measure Phase - Identify Possible Project Y's
Measurement Types to identify possible project Y's:
Effective measures: Effective measures is how well a process meets the requirements. For example: Did I give the correct answer to an incoming call?
Efficiency measures: Efficiency measures is how well resources are allocated to execute the process. For example: Cost per transaction.
Consideration during evaluating measurements for Y's:
Measures always have the customer perspective and are linked to the business goal. Measurement system is understood in terms of its accuracy, repeatability, reproducibility. Benefits of capturing the measure outweigh the cost. Measure is relevant to the process. It has the process been mapped, identifying the key measurable outputs and inputs per step. And the measure is not ambiguous.