Six Sigma DMAIC Process - Improve Phase - New Process Capability / Mapping
New Process Capability can be calculated using DPMO Method or Z value method as discussed in the Measure phase.
New Team Targets: With the desired results coming from the pilot, the current process baselining needs to be revisited. The new process capability achieved should be made the basis of re-baselining exercise and we need to set new internal team targets accordingly for the staff.
With the desired results coming from the pilot, the new improved process “should-be” needs to be mapped. While mapping the new process, we should consider the following workflow instructions:
Establish a product orientation or customer orientation